At The Eye of Horus, your satisfaction with our gemstones is our top priority. If you're not entirely happy with your purchase, we're here to assist you. Here's our return policy to ensure a hassle-free experience:

Eligibility for Returns:

You may return a gemstone within 30 days from the date of delivery if you are not satisfied with your purchase for any reason.

Conditions for Returns:

To be eligible for a return, the gemstone must be in its original condition, including any accompanying certificates or documentation.

Initiating a Return:

To initiate a return, please follow these steps:

Contact our customer support team at returns@theeyeofhorus.com to request a return authorization.

Provide your order number, details of the gemstone you wish to return, and a brief explanation of the reason for the return.

Our team will review your request and provide you with a return authorization and instructions for the return process.

Return Shipping:

The cost of return shipping is the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of the gemstone.

Inspection and Refund:

Once we receive the returned gemstone and confirm that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Exclusions:

Customized or engraved gemstones are non-returnable unless there is a defect in materials or workmanship.

Contact Us:

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at returns@theeyeofhorus.com. We're here to make your return experience as smooth as possible.

Our Commitment:

At The Eye of Horus, our commitment is to provide you with gemstones that bring joy and satisfaction to your life. Our return policy reflects our dedication to ensuring you are delighted with your purchase.

Thank you for choosing The Eye of Horus as your source for exquisite gemstones. We strive to make your gemstone journey a fulfilling and enjoyable one.